Privacy Policy
Copyright © SaleManager, LLC. All
rights reserved.
SaleManager Privacy Policy
The Privacy Policy below governs merchant, customer, and reseller
accounts and any information you provide on this site. Click
here for Terms of Use.
A. Introduction In order to operate the SaleManager
services and to reduce the risk of fraud, SaleManager, Inc. (“SaleManager”
or “we”) must ask you to provide us information about
yourself and your credit card and/or bank account. This Privacy
Policy describes the information we collect and how we use that
information. SaleManager takes the privacy of your personal information
very seriously and will use your information only in accordance
with the terms of this Privacy Policy. We will not sell or rent
your personally identifiable information or a list of our customers
to third parties. However, as described in more detail in Part
C below, there are limited circumstances in which some of your
information will be shared with third parties, under strict restrictions,
so it is important for you to review this Privacy Policy. This
Privacy Policy applies to all services that are offered directly
by SaleManager, Inc. and does not apply to services offered by
other entities.
If you have questions or concerns regarding this Privacy Policy,
you should contact SaleManager by e-mail at privacy@salemanager.com.
Notification of Changes
This policy may be revised over time as new features are added
to the SaleManager service or as we incorporate suggestions from
our customers. If we are going to use or disclose your personally
identifiable information in a manner materially different from
that stated at the time we collected the information, you will
have a choice as to whether or not we use or disclose your information
in this new manner. Any material changes will be effective only
after we provide you by e-mail with at least 30 days’ notice
of the amended Privacy Policy (if you have closed your SaleManager
account, you will not be contacted to notify you of the amended
Policy and your personal information will not be used or disclosed
in this new manner).
We will post the amended Privacy Policy on our Web site so that
you can always review what information we gather, how we might
use that information, and whether we will disclose it to anyone.
Please check the SaleManager Web site at http://www.SaleManager.com/
at any time for the most current version of our Privacy Policy.
The SaleManager Web site includes links to third party Web sites.
These sites are governed by their own privacy statements, and
SaleManager is not responsible for their operations, including
but not limited to their information practices. Users submitting
information to or through these third party Web sites should review
the privacy statement of these sites before providing them with
personally identifiable information.
B. Information We Collect
Required Information
In the process of using the SaleManager services as a customer,
merchant, or reseller, you will be asked for personal information,
such as your name, address, phone number, and e-mail address.
In order to process transactions through SaleManager, you must
provide credit card or bank account information.
If you are an SaleManager reseller or affiliate, we are required
to collect your Social Security Number (“SSN”) or
other Taxpayer Identification Number (“TIN”).
Transaction Information
When you use SaleManager to complete a transaction, we ask you
to provide information related to each transaction, including
the amount of the transaction, a description of the item(s) purchased,
your name, address, phone number, email address, and account information.
We retain this information for each of your transactions through
SaleManager. We also collect the IP address of the computer or
device you use when completing the transaction in order to help
detect possible instances of unauthorized transactions.
Web Site Traffic Information
Because of the way that World Wide Web communication standards
work, when you arrive at or leave the SaleManager Web site, we
automatically receive the Web address of the site that you came
from or are going to. We also collect information on which pages
of our Web site you visit while you are on the SaleManager site,
the type of browser you use and the times you access our Web site.
We use this information only to try to understand our customers’
preferences better and to manage the load on our servers, so as
to improve our service and your experience with SaleManager. We
do not track the Web sites that you visit before or after you
leave the SaleManager site.
Our Use of “Cookies”
”Cookies” are small files of data that we send to
your computer to allow us to recognize you as an SaleManager merchant
if you return to the SaleManager site using the same computer
and browser. We send a “session cookie” to your computer
if and when you log in to your SaleManager account by entering
your gateway id and password. These cookies allow us to recognize
you if you visit multiple pages in our site during the same session,
so that you don’t need to re-enter your password multiple
times. We also use longer-lasting cookies to service our referral
program.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we
retain such information in the records of your account. We will
also retain customer service correspondence and other correspondence
from SaleManager to you. We retain these records in order to measure
and improve our customer service, and to investigate potential
fraud and violations of our Terms of Use. We may, over time, delete
these records if permitted by law.
C. Our Use and Disclosure of Information
Internal Uses
We use the information we collect about you in order 1) to provide
our services and process your transactions, 2) to provide customer
service, and 3) to improve our products and services.
We give access to individually identifiable information about
our users only to those employees who require it to fulfill customer
service requests.
Disclosure to Third Parties Other Than SaleManager Merchants
SaleManager will not sell or rent any of your personally identifiable
information to third parties. SaleManager will not share any of
your personally identifiable information with third parties except
in the limited circumstances described below, or with your express
permission. These third parties are limited by law or by contract
from using the information for secondary purposes beyond the purposes
for which the information is shared.
We share customer information only with the SaleManager merchant
that facilitated the transaction. This sharing of information
is necessary for the merchant to provide order fulfillment.
We share information with companies that help us process the
transactions you request and protect our customers’ transactions
from fraud, such as sharing your credit card number with a service
that screens for lost and stolen card numbers.
We disclose information that we in good faith believe is appropriate
to cooperate in investigations of fraud or other illegal activity,
or to conduct investigations of violations of our Terms of Use.
We disclose information in response to a subpoena, warrant, court
order, levy, attachment, order of a court-appointed receiver or
other comparable legal process, including subpoenas from private
parties in a civil action. We disclose information to your agent
or legal representative (such as the holder of a power of attorney
that you grant, or a guardian appointed for you.) As with any
other business, it is possible that SaleManager in the future
could merge with or be acquired by another company. If such an
acquisition occurs, the successor company would have access to
the information maintained by SaleManager, including customer
account information, but would continue to be bound by this Privacy
Policy unless and until it is amended as described in Section
A above.
Our Contacts with SaleManager Customers
We communicate with merchants via e-mail to provide requested
services, and we also communicate by phone to resolve customer
complaints or investigate suspicious transactions. We use your
e-mail address to confirm your opening of an SaleManager account,
to send you notice of transactions that you process through SaleManager,
to send information about important changes to our products and
services, and to send notices and other disclosures required by
law. Generally, merchants cannot opt out of these communications,
but they will be primarily informational in nature rather than
promotional.
We communicate with customers via e-mail to send you notice of
transactions that you process through SaleManager. SaleManager
will not contact merchants' customers directly, unless this is
specifically requested by the merchant. However, SaleManager will
communicate directly with merchants' customers if the customer
initiates the contact.
In connection with independent audits of our financial statements
and operations, the auditors may seek to contact a sample of our
merchants to confirm that our records are accurate. However, these
auditors cannot use personally identifiable information for any
secondary purposes.
Internet Address Information We use IP addresses, browser types
and access times to analyze trends, administer the site, improve
site performance and gather broad demographic information for
aggregate use.
D. Information Security
SaleManager is committed to handling your customer information
with high standards of information security. Your credit card
and bank account information are stored only in encrypted form.
We restrict access to your personally identifiable information
to employees who need to know the information in order to provide
products or services to you. We maintain physical, electronic
and procedural safeguards to guard your nonpublic personal information.
As an SaleManager merchant, the security of your SaleManager
account also relies on your protection of your SaleManager password.
We strongly urge that you never share your SaleManager password
with anyone. SaleManager representatives will never ask you for
your password, so any e-mail or other communication requesting
your password should be treated as unauthorized and suspicious.
If you do share your SaleManager password with a third party for
any reason, the third party will have access to your account and
your personal information, and you may be responsible for actions
taken using your password. If you believe someone else has obtained
access to your password, please change it immediately by logging
in to your account.
E. Accessing and Changing Your Information
As an SaleManager merchant you can review the personal information
you provided us and make any desired changes to such information,
or to the settings for your SaleManager account, at any time by
contacting SaleManager directly. Some information, such as your
password, may be changed at any time by logging in to your account.
If you close your SaleManager account, we will mark your account
in our database as “Closed,” but will keep your account
information in our database. This is necessary in order to deter
fraud, by ensuring that persons who try to commit fraud will not
be able to avoid detection simply by closing their account and
opening a new account. However, if you close your account, your
personally identifiable information will not be used by us for
any further purposes, nor sold or shared with third parties, except
as necessary to prevent fraud and assist law enforcement, or as
required by law.
F. Contacting Us
If you have any questions about this privacy statement, SaleManager’s
information practices, or your dealings with SaleManager, you
can e-mail privacy@salemanager.com, or write us at SaleManager,
LLC. P.O. Box 19476 Jacksonville, Florida 32245.
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