General Questions:
- In a nutshell, what are SaleManager's services?
Do I have to use them all?
- How does SaleManager's process work?
- Why should I use SaleManager?
- Will my order forms need to reside on SaleManager's
server?
- What fields are required in my order form for
the process to work?
- How do I (the merchant) get paid?
- Do customers need to belong to an online bank
to use SaleManager's system?
- What information do my customers provide for
order processing?
- How do my customers keep track of the transaction?
- How long have SaleManager's services been in
use?
- What prevents the interception of account information
on the Internet?
- What about my customers who aren't on the Internet?
Credit Card Acceptance Questions:
- How do I accept credit cards online?
- I already have a merchant account. Do I need
a new one?
- Do I need a credit card terminal or processing
software?
- Does SaleManager Real-Time Payment Gateway
Service perform address verification (AVS)?
- Can I post a credit to a customer's card?
- Can I void transactions online?
Online Check Acceptance Questions:
- How do I accept payments via EFT?
- Do I need a merchant account or any special
hardware or software?
- Can SaleManager eCheck transactions be returned
by my bank for non-sufficient funds (NSF), etc.?
ANSWERS
In a nutshell, what are SaleManager's
services? Do I have to use them
all?
SaleManager services include a real-time payment
gateway service for accepting all major credit
cards and an optional electronic check processing
service. Merchants are not required to utilize
our eCheck service.
How does SaleManager's process work?
The SaleManager Small Business Edition gateway accepts
your customer electronic payments directly from your
business website. Funds are transferred into your
business checking account within 48-72 hours.
Why should I use SaleManager?
More Sales! With the explosive
growth of Internet shopping, you can't afford not
to accept payments online. SaleManager allows you
to give your customers multiple payment options;
whether they choose to pay with a credit card or
a checking account, they can make their payments
immediately--and securely--at your website.
Simplicity. SaleManager provides
hands-off payment acceptance. Though you are welcome
to enter your customers' orders manually, SaleManager
is designed to spare you that effort. You don't
need to handle any transactions yourself. Your
customers can enter their own information--24 hours
a day--and SaleManager will automatically do the
rest.
Speed. Your customers' orders
are processed in real-time (immediately). Each
transaction takes only 5-30 seconds, depending
on Internet traffic and the speed of your processor.
This enables you to allow access to member-only
areas, allow instant downloads, etc.
Quick Payment. With SaleManager,
it takes very little time to receive payment for
the orders placed on your site. Funds can be deposited
directly into your account.
Flexibility. Your customers can
place and pay for their orders online--automatically--or
you can take their orders by phone, by fax, or
in person.
Security. The fact that you never
have to handle your customers' payment information
greatly increases its security. All orders are
placed via SaleManager's secure server, eliminating
the risk of information theft. Your web site can
be hosted on any server without compromising the
security of your customers' data.
Price. SaleManager's prices are
exceptionally competitive.
Will my order forms need to reside on SaleManager's
server?
If so, how will I get access to change them
when necessary?
Your order pages can reside wherever you'd like,
giving you complete control. You simply "post" your
order form to SaleManager's secure server. After
your customers place orders, SaleManager redirects
them to the URL of your choice. (The URL can also
be a CGI.).
What fields are required in my order form
for the process to work?
Please refer to the online merchant tool-kit for
more information. The merchant toolkit is located
on the SaleManager online control panel.
How do I (the merchant) get paid?
SaleManager Real-Time Payment Gateway Service: Funds
are deposited into your bank account according to
your agreement with your merchant credit card processor
(generally within 48-72 hours).
SaleManager eCheck: Funds are electronically transferred
into your bank account.
Do customers need to belong to an online
bank to use SaleManager?
No.
What information do my customers provide
for order processing?
For SaleManager Real-Time Payment Gateway Service:
Information as listed on the customer's credit card
statement, including name, address, phone number,
credit card number, and expiration date.
For SaleManager eCheck:
Information shown on one of the customer's checks,
including name, address, phone number, and the
routing number on the bottom of the check.
In all cases, the customer is also asked for an
email address.
How do my customers keep track of the transaction?
With each order, an email notification is sent to
the customer with complete order details. The transaction
then appears on the customer's monthly credit card
or checking account statement.
How long have SaleManager's services been
in use?
SaleManager started Internet operations in March
of 1995. Since that time, the company has processed
many millions of dollars in transactions.
What prevents the interception of account
information on the Internet?
SaleManager's security standards are unsurpassed.
Since account information is never transmitted unencrypted
or stored on the Internet, there is no danger of
interception. Account information is never sent via
email.
What about my customers who aren't on the
Internet?
SaleManager's services are not limited to Internet
transactions. As long as you have an Internet connection,
we can also process transactions you receive via
phone, fax, or in person.
How do I accept credit cards online?
Simply
complete
our online merchant application
Upon completion our office we can set you up with
SaleManager within 1-2 business days.
I already have merchant account. Do I need
a new one?
No. Any Internet enabled merchant account will work,
provided that it utilizes one of the main processing
networks .
If you don't have a merchant account, we can help
you obtain one.
Do I need a credit card terminal or processing
software?
No. SaleManager Real-Time Payment Gateway Service
eliminates your need to lease or buy credit card
processing hardware or software.
Does SaleManager Real-Time Payment Gateway
Service perform address verification (AVS)?
All of the major credit card processors will accept
transactions that do not pass AVS. The fact that
processors do not reject non-AVS transactions is
a great concern of ours.
Because of this, SaleManager has introduced one
of the first AVS systems for the Internet. Our
system allows us to disallow transactions that
are allowed through the processor without passing
AVS. The system takes into consideration the AVS
selection each merchant makes at signup. If a non-AVS
transaction is allowed through by the processor,
SaleManager's system will not allow the transaction
to be processed and will issue an error message
to the customer.
Can I post a credit to a customer's card?
Yes. SaleManager Real-Time Payment Gateway Service
is a fully-functional Point-of-Sale (POS) service.
Merchants can post credits to customers' cards. This
function is performed on SaleManager's secure server
in a password-protected environment.
Can I void transactions online?
Yes. This can be done in real-time in a secure, password-protected
environment.
How do I accept payments via EFT?
1. Register with SaleManager.
2. Request a SaleManager eCheck account
Then, when your customer chooses to pay from a
bank account, they simply provide their account
information in an online order form. This information
is relayed securely to the EFT processor for approval.
Once approved, SaleManager sends both you and your
customer a copy of the order via e-mail. Funds
are electronically transferred from your customer's
bank account into your own.
For SaleManager eCheck, do I need a merchant
account or any special hardware or software?
No.
Can SaleManager eCheck transactions be
returned by my bank for non-sufficient funds
(NSF), etc.?
If your customer provides invalid account information
or doesn't have sufficient funds to cover an order,
their SaleManager eCheck transaction will be declined
by the EFT processor. Transactions will only be
submitted to your bank after they have been screened
by the EFT processor. This alleviates the risk
of bank-assessed returned-item fees.
